How do we access our web space?

When you take web space from us you will be allocated a FTP host name, FTP user name and password - you can then use a FTP program to upload and download your web pages to or from our servers.

For a list of the FTP programs we recommend - please see here.

If you require any help with choosing a FTP program contact us or email support@getonline.co.uk

When you login to the server you will see a directory called /public-html - change to this directory.

In the /public-html directory you will see a directory for the domain name you have setup web space for. The name of the directory will exactly match the domain name - for example: /your-domain-name.com

Change into that directory and that is the "root" of the web server for that domain - you should upload you files and create sub-directories here to make them accessable.

When you first login to your site you will see an index.html or index.shtml file already there - this is our standard placeholder and should be deleted or renamed before you upload you own files!

To return to the list of Web Server / Email FAQ's - click here...