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I think I have been billed
the wrong amount?

If you believe you have been charged the wrong amount for a service please check the Products section here for details of the prices of our different services.

If this does not answer your question please email accounts@getonline.co.uk or click here to provide us with the details so we can investigate for you!

Useful information would include:

  • Customer account number (if known)
  • Invoice number (if known)
  • Organisation name
  • Your name (or name of person who requested services)
  • Domain name or details of service requested
  • Last 5 digits (only) of credit card or cheque number used to pay for service

Please also ensure you leave your contact details including email address and telephone number in case we have any questions about your request.

If you have any other questions please contact us!

To return to the list of Accounts Department FAQ - click here...

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